The player is frozen or out of date

The web player and the Activity keep in sync with Green-bot. When the connection drops, they can look frozen.

"Reconnecting" is shown

If you see that the connection was lost and the player is reconnecting, wait a few seconds. The player reconnects by itself. Reconnecting message

A new version is available

1. If the player says that a new version is available, press Reload.
2. The player restarts with the new version.

Still frozen

1. Reload the page.
2. In the Activity, close it and start it again from the voice channel. See The Activity won't open.

Green-bot is restarting

If the player shows a full-screen message that the bot is restarting, wait. The music starts again by itself when Green-bot is back. Still stuck? Ask on the support server.