The bot is server-muted

When Green-bot is server-muted, it plays but nobody hears it. A server admin can remove the mute.

How to check

1. Join the voice channel where Green-bot plays.
2. Look at Green-bot in the list of people in that channel.
3. A crossed-out microphone icon next to its name means that it is muted. Muted bot in a voice channel

Remove the mute

1. Right-click Green-bot in the voice channel.
2. Untick Server Mute.
3. Play a song again to check the sound.

If Server Mute is greyed out or missing, you do not have the Mute Members permission. Ask a server admin to do it.

If the mute comes back

Another bot or a role rule on your server may mute members in voice channels. Ask an admin to check the voice channel permissions for Green-bot.

If nobody hears it and it is not muted, see No sound.

Still stuck? Ask on the support server.