A ticket does not open
A member clicks the ticket button and nothing opens? Check the category, the thread or channel permissions, limits, hours and blocked roles.
When a member clicks a ticket button, Green-bot opens a private channel or thread. If that fails, check these causes in order.
1. Green-bot cannot create the channel
In channel mode, each ticket is a new channel in a category.
- Right-click the ticket category, then Edit Category.
- Give Green-bot View Channel and Manage Channels.
See Why can't Green-bot create ticket channels? and Why can't Green-bot create channels?.
2. Green-bot cannot open threads
If tickets open as private threads, give Green-bot Create Private Threads and Send Messages in Threads in the panel channel. See Why can't Green-bot open private threads?.
3. The panel was not posted
Green-bot must be able to post in the channel of the panel. See Green-bot can't post or give roles.
4. The member reached a limit
The button tells a member who has too many tickets open. They can close one first. In the panel, look at Open tickets per member and Max open for this type.
5. The member is blocked or it is closed
Check Roles that cannot open tickets and Opening hours in the Options step of the panel.
6. The wrong bot
Use the bot switch in the dashboard. The panel is run by the bot that posted it, and that bot must be in the server.
For more, see Tickets or voice rooms don't work.
Still stuck? Ask on the support server.