Fix a problem

Something is not working? Answer a few questions and the guide shows you the right fix.

Start here

1. Open the troubleshooting guide and pick what is going wrong.
2. Follow the numbered steps of the article it opens.
3. If the steps do not solve it, ask for help on the support server.

The most common problems

• I hear nothing: No sound.
• Green-bot does not join my voice channel: Green-bot won't join.
• A song is not found or is skipped: Track not found.
• Slash commands do not show up: Commands are missing.
• The web player or the Activity has a problem: Player is frozen or Activity won't open.
• The dashboard does not load: Dashboard won't load.

Before you ask for help

1. Note the exact message you see.
2. Note which Green-bot you use: Green-bot, another Green-bot, or your Custom Bot.
3. Tell us what you did just before the problem.

Still stuck? Ask on the support server.