The dashboard won't load

The dashboard talks to the Green-bot that is in your server. If it cannot reach that bot, the page cannot load.

Pick the right bot

1. Open your server in the dashboard.
2. Use the bot switch at the top and pick a Green-bot that is in this server.
3. If a bot is not in the server, the page shows a button to add it.

The bot is offline

If the page says that the bot is offline, the page checks again by itself for a while.

1. Wait a few seconds.
2. Press Retry.
3. If it stays offline, check the status page and ask on the support server.

You need the Manage Server permission

To change the settings of a server, you need to own it or have the Administrator or Manage Server permission on it. Without it the page shows a message and the All servers button. Ask a server admin to change the settings or to give you the permission.

My server isn't listed

1. Check that you are logged in with the right Discord account.
2. Check that you own the server or have the Administrator or Manage Server permission on it. Without one of them the server is not listed for settings.
3. Add Green-bot to the server if it is not there. See Add Green-bot to your server.
4. If you just received the permission, wait a minute and reload: the list of your servers is kept for about a minute.

The connection was lost

If the page says that the connection to the dashboard was lost, press Reload.

My settings went back to default

When the bot cannot be reached, it can run with default settings for a while. Your saved settings are not erased.

1. Wait for the bot to be back.
2. Reload the dashboard and check the settings again.
3. If they are still wrong, ask on the support server.

Settings such as the language are saved for each bot. Check them on every Green-bot you use.

A Custom Bot is offline

If the page says that your Custom Bot is offline or that the server has no active Custom Bot plan, see My Custom Bot is offline.

Still stuck? Ask on the support server.