An alert does not arrive
A social alert is not posted? Check that the feed is active, the channel permissions, the mention role, the platform status and use Send a test post.
Social alerts are posted by Green-bot when something new comes out. If they do not arrive, check these causes in order.
1. The feed is paused
- Open Social alerts in the dashboard, then the platform page.
- Click Edit on the feed.
- Check that the switch says Active, not Paused.
2. Send a test post
In the feed, click Send a test post. The page tells you if the post worked or why it failed. Wait a short time before the next test.
3. Green-bot cannot post in the channel
Give Green-bot View Channel, Send Messages and Embed Links in the channel. See Why can't Green-bot post?. Alerts go to text channels and announcement channels, not to threads or forums.
4. The mention role cannot be pinged
If the page says that the role cannot be pinged, pick another role or allow mentions for it. See Why can't Green-bot mention everyone?.
5. The creator was not found
If the page says that the account was not found, remove the feed and add it again with the search.
6. The platform is paused on our side
If the page says that notifications of a platform are paused on our side, there is nothing to do. They come back on their own.
7. Green-bot is not in the server
Use the bot switch. If the page says that the bot is not in the server any more, add it back. See Add Green-bot to your server.
For each platform, see YouTube, Twitch, Kick and Reddit.
Still stuck? Ask on the support server.