Refund Policy

Green-bot Pro, Pro Server and Custom Bot plans bought on green-bot.app are sold by the company that operates Green-bot (see our legal notice for the company details). Payments are processed by Stripe, which e-mails you a receipt after each payment. Each plan is a separate subscription, with its own renewals, cancellation and refunds.

If you ask within 14 days of the first payment of a plan (counted from the day after that payment), we refund everything you paid for that plan during those 14 days and end the subscription. This full refund is available once per person and per plan.

This 14-day refund is our commercial guarantee. If you live in the European Union, it also covers your legal right of withdrawal.

You can cancel a plan at any time from your billing page in the dashboard. Your perks stay active until the end of the period you already paid for, and you are not charged again. Until that date, you can change your mind and keep your plan. Renewals are not refunded once they are paid, so cancel before the renewal date if you do not want the next period.

• A full refund of the latest payment of a plan ends that plan at once, and its perks stop. A Custom Bot may then be shut down after a 72-hour grace period.
• A partial refund, for example a goodwill gesture, does not change your plan: it keeps running and renews as usual.
• A refund on one plan never affects your other plans.

Refunds go back to the payment method you used. Your bank may take a few days to show them.

Write to [email protected] or open a ticket on our support server from the Discord account you used to pay, with the e-mail address on your Stripe receipt and the date of the payment. We never ask for your password or your card details.

Check that you are signed in with the Discord account you used to pay. Activation is usually automatic within a few minutes. If it still does not work, contact us: we fix it or refund you.

Please contact us before disputing a payment with your bank: it is usually solved faster that way. If you open a dispute on a payment to us:

• while it is open, your paid perks are paused, your plans stop renewing, and you cannot start or change a plan;
• if it is closed in our favour, your perks come back. If a plan ended while the dispute was open, we restart it on the same plan and payment method, with 3 free days before the first charge: you can cancel it from your billing page during those 3 days and nothing is charged;
• if it is decided in your favour, all your active plans end at once. You can subscribe again whenever you want.

A dispute never affects your free use of Green-bot.

Purchases made inside Discord, for example in the Green-bot Activity, are refunded by Discord under its own rules. Patreon memberships from before the relaunch follow Patreon’s rules.

This policy adds to your legal rights and never limits them, including the legal guarantee of conformity. See also our Terms of Service.