Tickets
Private help,withoutthe chaos.
Members open a private channel with your staff in one click. A form collects what you need, the staff claim it, and everyone gets a transcript when it closes.
#help
SUPPORT
#help
#ticket-sam
Green-botAPPToday
Need help?
Open a ticket to talk to the staff in private.
Open a ticket
Green-botAPPToday
@Sam, a staff member will answer you here.
CloseTranscript
01How it works
From a click to a solved ticket.
This is what your members and your staff see in Discord. Click the buttons, or let it play.
#help
SUPPORT
#rules
#help
#support-0042
Green-botAPPToday
Need help?
Pick what it is about. A private channel opens with our staff, only you and them can see it.
Lo-fi Lounge · Support
🛠️ Support💳 Premium & billing🤝 Partnership
02Set up
Ready in a minute. Yours in every detail.
Pick what the panel is for and Green-bot fills in the rest: types, channel names, staff and a form. Then change anything you like.
SupportHelp with the server or a bot
Premium & billingPayments, perks, refunds
PartnershipCollabs and server partners
ApplicationsJoin the staff team
Giveaway claimsWinners claim their prize
OtherStart from a blank panel
03Staff stats
See how your team is doing.
Reply times, resolution times and ratings, for the whole team and for each staff member.
Open now7↓ 2 vs last week
Closed this week42↑ 12 vs last week
First reply4 minmedian this month
Resolution1 h 20median this month
Rating4.8 ★from 63 ratings
Tickets per day · last 14 days opened closed
By staff member
MMika18 handled3 min 1st reply4.9 ★
JJules14 handled6 min 1st reply4.7 ★
AAna10 handled4 min 1st reply4.8 ★
04For your staff
A page made for your staff.
Staff open, claim and close tickets, read transcripts and leave notes from their own page. No dashboard access needed.
05Everything inside
Every ticket tool you need.
All of it is free and set up from the dashboard.
Several panelsA help desk in #help, applications in #join-us: each panel has its own types, staff and form.
Several ticket types per panelUp to 5 per panel, each with its emoji, its staff roles, its channel name and its own form.
FormsUp to 5 questions, short or paragraph, required or not. Answers land in the ticket.
ClaimStaff claim a ticket in one click. The channel is renamed so everyone knows who has it.
Staff notesPrivate notes on a ticket, only the staff see them.
TranscriptsEvery conversation is saved. A link to read it comes with the closing message.
Closing DMThe member gets a clean recap in DM, with the transcript and a rating.
RatingsMembers rate the help they got. You see it per staff member.
Staff statsReply times, resolution times, tickets per day, per type and per staff member.
Staff pageYour staff answer and close tickets from a page made for them, without the dashboard.
Opening hoursOutside your hours, members see when the team is back.
Auto-closeTickets with no reply close themselves after the delay you choose, with a reminder first.