The music cuts or stutters

Music can cut out because of your connection, the voice region of the channel, or a temporary problem on our side. Check in this order.

Check your own connection

1. Check whether other voice calls or videos also lag for you.
2. Restart your network device or switch networks.
3. Leave and join the voice channel again.

Change the voice region

A voice region far from most listeners can cause lag.

1. Right-click the voice channel, then Edit Channel.
2. Open Overview and find Region Override.
3. Pick a region close to most listeners, then save. Region Override

Test another voice channel

1. Join a different voice channel.
2. Play a song there.
3. If the problem is gone, the first channel has a setting or a region problem.

No audio server is available

If Green-bot says that no audio server is available, music cannot start right now. There is nothing to change on your side.

1. Wait a moment and try again.
2. Check the status page to see whether we already know about it.
3. If it lasts, ask on the support server and tell us which Green-bot you use.

Playback stopped after repeated errors

If several songs in a row cannot be played, Green-bot stops the playback.

1. Use /play to start again.
2. Try a search by song title and artist, or another playlist.
3. See A track can't be found or played.

Still stuck? Ask on the support server.