The welcome message is not sent

Welcome messages are posted when someone joins. If nothing appears, check these causes in order.

1. The module is disabled

1. Use /dashboard and open Welcome messages.
2. Check that the switch at the top right says Enabled.
3. Check that a Channel is picked in When someone joins. For goodbyes, Say goodbye must be on and a channel picked.

The preview shows "Welcome messages are disabled" when the module is off.

2. Green-bot cannot post in the channel

Give Green-bot View Channel, Send Messages and Embed Links in the welcome channel. See Why can't Green-bot post?. For a card, also give Attach Files: see Why can't Green-bot post the card?.

3. Green-bot does not see who joins

Welcome messages need the Server Members intent. On a Custom Bot, turn it on in the Discord Developer Portal. See Server Members intent.

4. The wrong bot

Use the bot switch at the top of the dashboard. The welcome message is sent by the bot you picked, and that bot must be in the server.

5. The DM is not received

Also send by DM needs the new member to accept direct messages from members of the server. Green-bot cannot send it otherwise.

6. Roles on join are missing

See Roles are not given.

Still stuck? Ask on the support server.