A track can't be found or played

Sometimes a song cannot be found or played. These steps fix most cases.

No results

1. Check the spelling of the title.
2. Add the artist name, for example the title followed by the artist.
3. Paste a link to the song instead of a name. A link gives an exact match. Search with title and artist

You can also use /search to look at the results before you pick one.

"No playable version was found"

Green-bot looked for the song and found no version it can play, so it skipped it.

1. Search again with the artist and the title.
2. Pick another version of the song.

The song was skipped

Some songs cannot be played, for example when a version was removed or is restricted. Choose another version of the song.

The music source does not answer

If Green-bot says that the music source is not responding, try again in a moment, or use a link from another source.

Playback stopped after repeated errors

Several songs in a row could not be played, so Green-bot stopped.

1. Use /play to start again.
2. Try a search by title and artist, or another playlist.
3. If many songs fail on every server, check the status page.

The queue is full

If Green-bot says that the queue is full, a server limit was reached.

1. Remove songs you added with /remove, or empty the queue with /clearqueue.
2. Wait for some songs to play.
3. A server manager can change the queue settings in the dashboard, in Music settings, under Queue.

See Why is the queue full?.

/play does not answer

When you use /play, Green-bot first shows "thinking" while it searches for the song, then replaces it with the answer. When something fails, the answer is "Something went wrong. Try again in a moment." or "No audio server is available right now."

If "thinking" stays for a long time with no answer, the search did not finish, for example because the audio server was busy or Green-bot restarted at that moment. Discord ends the wait by itself after a few minutes.

1. Wait a minute, then run /play again.
2. Try a link or the title with the artist.
3. If it keeps happening, check the status page and ask on the support server.

Still stuck? Ask on the support server.